If none of the above solve your problem with the BBC iPlayer app, there are other ways to get the BBC iPlayer on your TV. For example, Virgin Media sells a device that can boost Wi-Fi signals.īBC iPlayer not working on smart TV: other things to try
If that’s not practical, then have a conversation with your broadband provider about boosting the Wi-Fi signal around your house.
#Apps will not open on wifi tv#
Ideally, run an Ethernet cable from the back of your router to the TV to eliminate any Wi-Fi issues. It might be peak-time congestion on your Wi-Fi network, as different members of the household are on the internet. It might be that the TV is too far away from the Wi-Fi router, particularly if it’s a bedroom TV and the router is downstairs. If iPlayer is constantly stuttering or buffering (showing a frozen picture and spinning circle icon) then your Wi-Fi connection might not be good enough. If it’s reporting it doesn’t have an internet connection, try using that same setting’s menu to reconnect to the Wi-Fi. Again, instructions will vary depending on your make of TV, but on my Samsung smart TV the setting is in General > Network > Network Status. In the menus of your smart TV, there should be an option to check the internet connection. Check the TV has an internet connection.If not, try resetting your broadband router, as that often resolves a short-term connection issue. Make sure other devices in the house are still able to connect to the internet. If the BBC iPlayer app itself seems to be working, but you can’t watch programmes because it can’t find an internet connection, or the shows are continually stuttering, there are a few things to try. Then power the TV on again, visit the TV’s built-in app store and re-load the BBC iPlayer app.īBC iPlayer app can’t connect or stutters Once you’ve removed the app, fully power down the TV to make sure nothing is left in memory.
#Apps will not open on wifi how to#
Instructions on how to do this will vary from TV to TV, but on Samsung smart TVs, you press down on the remote control when you’ve highlighted the BBC iPlayer app and select Remove, as shown in the photo below. You’ll first need to uninstall the existing app. If the power-down doesn’t work, try reinstalling the app completely. This will ensure any remnants of the crashed app will be removed from the TV’s memory, allowing you to start afresh. Not just putting it on standby from the remote, but pulling the plug. If opening another app doesn’t work, try powering off the television. This seems to flush the crashed BBC iPlayer app out of the TV’s memory, so that when you go back into the BBC iPlayer, it works as normal. The easiest way I’ve found to solve this problem is to open another app, such as YouTube or Netflix.
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